All of the modules below can operate as a stand alone application or as a module in the platform.
Case Management Module
Online demands based case management and service transformation module designed to support customer centric service transformation and continuous improvement working. Supports evidence based decision making around measures and system constraints.
Customer Interactions Module
Allows front office staff and call handlers to record and report on all customer interactions. Problem assignment engine supports informed decision making by directing cases to the most appropriate team.
Strategic Measures Dashboard
Integrated dashboard showing measures constraints and demands across all the business. Can publish real time or snapshot reports. Takes data from multiple sources including external data and consolidates single view.
Gas Electric Utilities Servicing Module
Online Gas and Electricity Servicing module for Local Authorities. Supports process driven gas servicing with fully audited stages. Lighter process support for electrical servicing.
Rent Arrears Monitoring Module
Online rent arrears management module to support customer centric service transformation and continuous improvement working. Rent arrears profiling to identify problem cases and create management plans.
Environmental Services Ticketing Module
Web based Environmental Services ticketing module to support the capture and management of various Environmental Services demands. Supports customer centric service transformation and continuous improvement working.